About Company

ITsutra is an independent IT consultancy specializing in software development and consulting services. With a strong focus on understanding client needs, we deliver effective and cost-efficient solutions. Our team brings a deep commitment to resolving complex IT challenges and ensuring the right results for every client. By sharing our expertise and continuously adapting to evolving business needs, we help businesses navigate the complexities of technology and drive success.

Process Manager

Location
Kathmandu, Nepal
Salary
Negotiable

Job Description

The Process Manager at ITsutra Inc. is responsible for creating, maintaining, and optimizing the organization’s Process Inventory. This role involves developing clear and user-friendly SOPs, creating visual process diagrams, and collaborating with department heads to standardize processes. The Process Manager will ensure that all workflows are well-documented and updated regularly to improve operational efficiency. This role requires strong organizational, communication, and documentation skills to drive continuous improvement and operational excellence.

Key Responsibilities

  1. Process Documentation
    • Collaborate with HODs and process owners to gather detailed information and create clear, user-friendly Standard Operating Procedures (SOPs).
    • Establish and enforce a consistent format for all documentation, ensuring uniformity across the organization.
    • Regularly review and update SOPs to keep them relevant, accurate, and aligned with current practices.
  2. Process Diagram Creation
    • Develop visual diagrams (e.g., flowcharts, workflow diagrams) to accompany written documentation, using tools like Lucid chart, Visio, or Miro.
    • Ensure diagrams accurately reflect process flows, decision points, and dependencies.
    • Manage updates to diagrams as processes evolve, maintaining visual resources that are easy to understand and use.
  3. Process Inventory Management
    • Organize and maintain the Process Inventory in Notion, ensuring all documents and diagrams are easily accessible and well-labeled.
    • Track the status of documentation projects, including draft, review, and finalized stages, and manage a review calendar to keep documentation current.
    • Provide guidance and training to team members on how to navigate and utilize the Process Inventory effectively.
  4. Collaboration and Stakeholder Engagement
    • Act as the primary liaison between departments to facilitate the documentation and standardization of processes.
    • Engage with stakeholders to gather feedback, identify areas for improvement, and ensure alignment across teams.
    • Manage and prioritize documentation requests based on organizational needs and strategic impact.
  5. Continuous Improvement
    • Analyze feedback and performance data to drive continuous improvement in process documentation and management practices.
    • Stay up to date with best practices in process management and propose innovative solutions to enhance workflow efficiency.
    • Proactively seek opportunities to streamline and optimize processes, making recommendations to stakeholders.

Key Competencies

  • Exceptional Writing and Documentation Skills: Ability to create clear and concise SOPs and process guidelines.
  • Strong Visual Communication: Skilled at developing diagrams that simplify complex workflows.
  • Analytical and Process-Oriented: Ability to break down complex workflows and identify opportunities for improvement.
  • Excellent Communication and Collaboration: Effective in engaging with diverse teams and driving consensus.
  • Highly Organized and Self-Directed: Capable of managing multiple projects simultaneously and meeting deadlines.

Qualifications

  1. Education and Experience
    • Bachelor’s degree in business administration, Operations Management, Technical Writing, or a related field is preferred.
    • 6+ years of experience in process management, documentation, or a similar role.
  2. Technical Skills
    • Proficiency in documentation tools such as Notion, Microsoft Word, or similar platforms.
    • Experience with diagramming tools like Lucid chart, Visio, Miro, or equivalent software.
    • Familiarity with project management and collaboration tools is an advantage.
  3. Desirable Traits
    • Proactive and innovative, with a continuous improvement mindset.
    • Strong leadership and project management skills.
    • Detail-oriented and adept at handling constructive feedback.

What we Offer

  • Growth Opportunities: As the organization expands, this role offers potential for career advancement and increased responsibilities.
  • Collaborative Culture: Work in a dynamic environment where teamwork and cross-functional collaboration are key.
  • Meaningful Impact: Play a strategic role in enhancing operational efficiency and contributing to the organization's success.

If you are a driven professional with a passion for process management and a strong ability to document and optimize workflows, we invite you to apply. Please submit your resume and a cover letter detailing your experience and how you would contribute to our team.

Apply now
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